Who We Are
We believe the best care is to compliment our experience with friendliness.
The Cross Radiology strives to provide the highest level of service each time you visit. The Cross Radiology is a state-of-the-art medical imaging practice in Hurstville, independently owned and operated by Dr Kit Lam. The practice is purposely designed and built to service the St George, Inner West and Sutherland Shire communities.
What We Do
Our Services
We make efforts to change the way our services are offered in order to meet the changing needs of our patients, both for the present and future.
OUR COMMITMENTS
For Your Health
Streamlined Care
You can rest assured we will do our best for your health. From organising appointments to delivering results to your treating doctor, our streamlined process ensures the most convenient care for you, ultimately to meet one goal: the best health care services for our community.
Accessibility
The Cross Radiology strives to be a safe space for all patients. All our locations are wheelchair-accessible and all carers are welcome. If you are feeling nervous before your appointment, do not hesitate to speak to our friendly and caring staff for more information and reassurance.
Frequently Asked Questions
Should you have any questions related to our services, appointments, billing, etc. please contact us for more info.
01. How do I make an appointment?
You can visit any of our practice locations during office hours, call our practice or make a booking request online.
02. Do you bulk bill?
We bulk bill most examinations at The Cross Radiology. This means we bill Medicare directly, and are assigned your benefit. There are some examinations and procedures that are not bulk billed. We may also charge for particular examinations if special requests are made by your doctor. Please call our practice for exact private charges.
03. Can I attend as a walk-in patient?
In order to minimise waiting time, it is advisable to make an appointment. This helps us to run smoothly throughout the day. Your examination also may require special preparation. We accept walk-in patients daily, however, this depends on the day, our work load and no guarantee can be given on how long the wait will be before you are seen. If you believe your examination to be urgent, we will attempt to fit you in ASAP. No appointment is needed for a general X-Ray.
04. What do I need to bring to my appointment?
Once you arrive for your appointment, please approach our friendly front desk staff and present your doctor's request form. If you have one, please provide your Medicare, DVA or Pension/Health Care Card. If you have any relevant scans from another practice, please also present them to our front desk staff.
05. When are my results ready?
Results of most examinations are ready same day and can be delivered electronically to your doctor. Some examinations may take 24 hours or more to be ready. Urgent reports will always be prioritised. Please discuss delivery options with our front desk staff.
For Referrers
To assist in your Telehealth consultations, we have provided you ways to send digital imaging requests to The Cross Radiology.
Unwell?
To combat the spread of diseases, we are regularly disinfecting all surfaces in the premises, practicing social distancing, as well as ensuring a minimal number of patients are present in the practice at one given time. Please carefully read the precautions and rules we are enforcing until further notice before attending our practice.
